Warranty

Every Cheeko Pro comes with a 6-month warranty from the date of delivery, serviced in India by Altio AI Pvt. Ltd.

What's covered

Manufacturing defects
The device not powering on or not charging
Faulty speaker, microphone, rotary dial or buttons
Display faults not caused by impact
Card reader not detecting story cards

What's not covered

Accidental damage — drops, cracks, crushing
Liquid damage
Normal wear such as scratches and scuffs
Devices opened, modified or repaired by anyone other than us
Lost or damaged story cards
Battery capacity reducing gradually with normal use

How to claim

Your order number
A description of the problem
A photo or short video showing the issue

Most problems can be diagnosed remotely. If the device needs to come back to us, we'll arrange collection where our courier serves your pincode.

What happens next

We will repair or replace the device at our discretion. If neither is possible, we will refund you. Replacements carry the remainder of your original 6-month warranty.

Software updates

Cheeko receives updates over wifi. Keeping your device updated is not a warranty condition, but it does help us fix issues faster.

This warranty is in addition to your rights under the Consumer Protection Act, 2019.