Returns & Refunds

We want your child to love Cheeko. If it isn't right, you can return it.

7-day return window

You may request a return within 7 days of delivery. The device must be in working condition and returned with everything from the box — the Cheeko device and all 10 story cards.

How to start a return

Email hello@altio.me with your order number and the reason. We will arrange a pickup where our courier serves your pincode. Where pickup isn't available, we'll share a return address.

Refunds

Refunds go back to your original payment method through Razorpay, once we receive and check the device.
Razorpay usually credits refunds within 5–7 working days of processing. Your bank may take a little longer.
For cash-on-delivery orders, we refund by bank transfer to details you provide.

Cancelling a preorder

A preorder is reserved with a ₹499 deposit. You may cancel any time before dispatch and receive a full refund of that ₹499 — just email us.

Damaged or faulty on arrival

If your Cheeko arrives damaged or won't power on, contact us within 48 hours of delivery with photos or a short video. We'll replace it at no cost. Please keep the packaging.

What we can't accept

Damage caused after delivery — drops, liquid damage, or an opened casing
Returns requested more than 7 days after delivery
Missing story cards or a missing device

A note on the subscription

AI Talk and Imagine are included free for your first 3 months. After that they continue on a paid subscription, with pricing shared in the parent app. Stories, story cards and games do not require a subscription. Returning the device does not create any subscription charge.

This policy does not affect your rights under the Consumer Protection Act, 2019.

Questions? Email hello@altio.me.